OUR TEAM
James T. Wahl III
Co-Owner
Richie R. Wahl
Co-Owner
Cathy Crockett
Marketing Consultant
Aromatherapist
OUR MISSION
At J&R Scentuals, we are committed to providing high-quality, unique products that create a sense of serenity and joy. Our focus on customer satisfaction is unparalleled, and we offer personalized candle customization options to ensure that our products exceed our customers' expectations. We understand the importance of reducing our environmental impact, and we prioritize eco-friendly and harmful chemical-free materials in our supply chain to create a healthier and more sustainable future.
OUR STORY
J & R Scentuals, a gay couple-owned handcrafted candle company, has experienced significant growth since its establishment in 2021 during the pandemic. The company's transition from a hobby to a thriving business is a testament to its commitment to quality and customer satisfaction. J & R Scentuals provides an extensive selection of soy wax candle options that meet the diverse needs and preferences of its clientele. The company's commitment to environmental responsibility and community involvement is reflected in its contribution of a portion of its profits to local animal shelters, LGBTQ+ community organizations, and non-profit organizations, further solidifying its position as a socially responsible business.
Frequently asked questions
What kind of wax do you Use?
We use American Soy Organics Pro Flex Wax. Soy wax is a clean-burning, long-lasting natural wax that leaves no soot in your home while burning.
Are your candles Eco-Friendly?
One of the principles of J & R Scentuals is to provide products that are Eco-Friendly to reduce our carbon footprint. We use fragrance oils that are free from any harmful chemicals and natural soy wax.
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Do you take custom or bulk orders?
We are very willing to take a custom or bulk order for you. If you have a custom order, need gifts for a wedding or baby shower, or a favorite event, please fill out a quote form from the home page
and we will be in touch to discuss your request.
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How long will my order take to be completed?
We handcraft our candles in small batches and in many cases your candles are made once the order is placed. It can take us 3-5 days to handcraft your order and ship your candles. Orders are shipped FREE through USPS GROUND ADVANTANGE and take 3-5 business days to arrive once your package has been shipped. You have to opportunity at checkout to pay a small amount to have your items shipped to you USPS PRIORITY .
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What if my candle(s) arrive damaged?
We do everything that we can to make sure that your candles are well packed but unfortunately on rare occasions, candles are damaged while in transit. If your candle arrives damaged please contact us and provide us with photos of the unused damaged product within 48 hours of receiving your candles. We will be in contact with you asap with a solution whether it is a refund or replacement.
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How do I take care of my wooden wick?
Woodwick candles provide a unique experience with their campfire-like crackling. They just require little care and attention so you can enjoy them for hours and fill your room with a beautiful scent.
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Make sure your wooden wick is about 1/4 inch tall above the wax.
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Use a long match or lighter, and start at the corner of the wooden wick to get your first burn started. It will slowly stretch out over the width of the wick.
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Once lit, it’s very important to let your candle burn for apx 2 hours.
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After the melted wax has reached the edges, you can blow out your candle and let it cool. Once cooled, gently pinch the carbon from the wick, between your fingers. Your wick trimmings can go directly into the compost bin!
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Caution: never leave your candle unattended. Be sure to place it a heat resistant surface. Keep away from pets, children, and flammable items.
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